Track and Trace Analyst

Your Job

Do you thrive in fast-paced environments where coordination, communication, and precision are key? Do you love solving logistical puzzles to create smooth, on-time deliveries?

At Kimberly-Clark Professional (KCP), we're looking for a Track & Trace Analyst to join our North America Customer Care team. In this role, you’ll be the critical connection point between customers, transportation partners, and internal teams—ensuring every shipment is tracked, every exception is resolved, and every delivery meets customer expectations. You'll lead initiatives, tackle complex problems, and make real impact on the customer experience. 

About Us Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You 

You're detail-obsessed and customer-focused. You love tracking down the “why” behind delays, keeping teams informed, and identifying ways to improve how things move.

We’d love to meet you if you:

• Hold a Bachelor’s degree and have at least 2 years of related experience OR 5 years of relevant professional experience.

• Are comfortable working in 5:00 P.M to 2:00 A.M shifts

• Have strong working knowledge of SAP, TMS, and order management tools.

• Are fluent in Microsoft Excel and other MS Office tools.

• Communicate clearly—verbally and in writing—especially in high-pressure situations.

• Have leadership qualities and enjoy mentoring peers.

• Excel at project management and multitasking.

• Enjoy cross-functional collaboration and influencing others toward results.

• Have a working knowledge of Lean Six Sigma tools (preferred).

• Are comfortable working with delivery analytics and reporting systems.

• Are passionate about delivering a great customer experience—and improving the systems that support it.

Responsibilities

As a Track & Trace Analyst, your role will be a mix of coordination, analysis, problem-solving, and leadership. You will:

• Manage order shipments through the entire fulfilment cycle using SAP, TMS, and Service Cloud.

• Provide proactive and transparent communication on delivery status and failures—internally and externally.

• Coordinate rescheduling and appointment confirmations with customers and carriers.

• Lead delivery exception processes, escalating risks and recommending preventive actions.

• Drive process improvements using Lean Six Sigma principles to enhance the customer journey and reduce cost-to-serve.

• Analyse performance metrics and delivery KPIs, providing insights and trends to improve service.

• Own internal shipment visibility tools such as Four Kites and Control Tower.

• Collaborate closely with teams across transportation, planning, marketing, sales, order management, and distribution.

• Handle inquiries—routine and complex—with professionalism and accuracy.

• Provide training and mentorship to teammates to raise departmental standards.

• Support customer escalations with empathy and ownership, driving toward resolution.

• Maintain high-quality documentation and process compliance.

To Be Considered Click the Apply button and complete the online application process. A member of our fabulous recruiting team will review your application and then get in touch with you if you seem like a good fit for this role to begin the official interview process. To prepare for the interview process, you can check out the  Careers area on our website.

And finally, the fine print… For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

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